---
title: "Monibot: AI virtual assistant for Genesys · ESMT Consulting"
description: "Monibot answers on voice and digital channels 24/7 on Genesys Cloud, with generative AI and a natural voice. See how it works and request a demo."
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> Index of every page on this site: [llms.txt](https://esmtcx.com/llms.txt)

Genesys Partner Elite Advance

# Monibot

Enterprise-grade omnichannel virtual assistant (voice and digital) on the Genesys Cloud orchestration platform, with generative conversational artificial intelligence and human-like voice.

Request a demo See features

- **24/7** availability
- **Voice and digital** in a single assistant
- **Mexico and LATAM**

![Monibot, ESMT's virtual assistant, pointing](https://esmtcx.com/_ipx/s_607x713/images/monibot/hero.webp)

## Solutions it integrates with

![OpenAI](https://esmtcx.com/images/monibot/logos/openai.webp)

![Gemini](https://esmtcx.com/images/monibot/logos/gemini.webp)

![ElevenLabs](https://esmtcx.com/images/monibot/logos/elevenlabs.webp)

![Amazon Bedrock](https://esmtcx.com/images/monibot/logos/amazon-bedrock.webp)

![Amazon Nova](https://esmtcx.com/images/monibot/logos/amazon-nova.webp)

![LangChain](https://esmtcx.com/images/monibot/logos/langchain.webp)

![Claude](https://esmtcx.com/images/monibot/logos/claude.webp)

![Cohere](https://esmtcx.com/images/monibot/logos/cohere.webp)

![DALL·E](https://esmtcx.com/images/monibot/logos/dall-e.webp)

![Monibot, ESMT's virtual assistant](https://esmtcx.com/_ipx/s_490x716/images/monibot/objetivo.webp)

## Goal and business value

Monibot transforms the customer experience by deploying an enterprise-grade omnichannel virtual assistant (voice and digital) on the Genesys Cloud orchestration platform, enabling unified, scalable and secure service in Mexico and LATAM. The solution brings together generative conversational artificial intelligence and human-like voice to deliver automated, consultative, efficient service available 24/7.

This proposal addresses the customer's different use cases to improve service, with 24/7 operating capacity through AI, reducing agent occupancy time or better optimizing the operation.

The solution also provides traceability and analytics, enabling data-driven continuous improvement.

## Key features

- ### **Natural voice conversation**
- ### **Automatic intent detection**
- ### **Structured data capture**
- ### **Knowledge base lookup**
- ### **Tool and process execution**
- ### **Delivery through complementary channels**
- ### **Transfer to agents**
- ### **Integrations with CRM, APIs and systems**
- ### **Flexible LLM selection**

## GC1 implementation scenario

Monibot connects to Genesys Cloud through Audio Connector with bidirectional audio.

### Customer

### Genesys Cloud

- Telephony
- IVR
- Queues
- Agents

### Audio Connector

**Bidirectional audio**

### Monibot

- Serves the customer
- Interprets intent
- Looks up information

### **Then, Monibot can**

- Resolve the request
- Keep collecting data
- Return to the menu
- Transfer to a queue or agent

## Technical requirements and dependencies

- Genesys Cloud CX 1 up and running.
- Telephony, DIDs, queues and Architect flows configured.
- Audio Connector enabled.
- Monibot platform.

- Compatible LLM.
- APIs and knowledge bases available.
- Security, monitoring and traceability controls.

![Full-body Monibot](https://esmtcx.com/_ipx/s_279x737/images/monibot/requisitos.webp)

## Setup effort estimate

Duration depends on the number of use cases, integrations, business rules and environment availability.

1. **01**### **Discovery and design**

   1–2 weeks
2. **02**### **OpenAI + ElevenLabs estimate**

   2–4 weeks
3. **03**### **Conversational build**

   1–3 weeks
4. **04**### **Testing and stabilization**

   2–3 weeks

**Initial pilot**6–10 weeks

## Licensing and usage

Pay for what you use: each component is billed per minute or per interaction.

- ### **Audio Connector**

  $0.1000per minute
- ### **LLM + voice**

  $0.2062per minute
- ### **Monibot**

  $0.0760per interaction

### What's considered

- Genesys Cloud CX 1 licenses.
- Telephony usage.
- Audio Connector as a premium app.
- Monibot licensing or usage.
- Tokens or capacity of the selected LLM.
- Storage, monitoring and support.

## Assumptions and limitations

### Assumptions

- Genesys Cloud CX 1 and telephony up and running
- Test and production environments
- APIs and information sources available
- Rules, messages and routes validated by the business
- LLM with Spanish support, low latency and tool use

### Limitations

- Accuracy depends on audio and model
- Ambiguous cases may require escalation
- Critical processes require deterministic controls
- Latency depends on integrated providers
- Ongoing maintenance of prompts and knowledge
- Compatibility depends on the LLM's technical capabilities

## Request your demo

Tell us about your operation and a specialist will get in touch with you.

### Our offices

USA, Mexico, Venezuela, Colombia, Chile, Brazil and Guatemala

### Email

[info@esmtcx.com](mailto:info@esmtcx.com)

### WhatsApp

[+52 1 55 3274 1908](https://wa.me/5215532741908)

### **Tell us about your company**

Fill out the form and we'll contact you soon.

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```

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