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Servicios profesionales

Our Services

We can design for you a complete contact center solution on the cloud with Genesys Cloud CX, or in your physical servers with Genesys Engage. So that in a single platform and interface, you could have access to all the communications from your clients:

Calls
Webchat
Chatbot
Email
Whatsapp
Facebook Messenger
Instagram
SMS
Share Screen

And additionally you´ll have access to:

servicios profesionales
IVRs
servicios profesionales
KPIs reporting
servicios profesionales
Interactions recording
servicios profesionales
AI voice analysis
Paneles de información
Dashboards
servicios profesionales
Gamification
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Automatic transcriptions
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Live interactions monitoring

What differentiates us from other partners?

Guaranteed experience

Alongside Genesys we have worked on more than 500 projects in America, Europe and Asia in multiple verticals and industries.

Servicios profesionales
Servicios profesionales

We are very flexible in services and costs

We will always look to solve your problem, many times even by us assuming the cost to guarantee a solution for you.

We have consultants in many countries

This allows us to have a physical presence to deliver support and training to many of our clients at their offices.

Servicios profesionales
Servicios profesionales

You’re not only working with a consultant

At ESMT you’re not working only with your consultant but with a whole team behind.

Our work ethic

At ESMT we’re not afraid of working long hours and weekends if it’s necessary for our clients.

Servicios profesionales

What do you stand to gain by working with us?

servicios profesionales
We keep in touch at all times with you
servicios profesionales
We improve your agent’s productivity
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We diminish the IT infrastructure costs
servicios profesionales
We increase your operation’s profitability
servicios profesionales
We deliver an impactful experience for your clients
Software a medida
We develop software and CRM integrations to the fit
Software a medida
We deliver live and online support to solve your problems
Software a medida
We are flexible with costs to guarantee your return on investment
Software a medida
We consult your needs deeply to bring the best out of the platform
Software a medida
We generate analysis and metrics reports to enhance your operation
Software a medida
We transfer our knowledge to your team for an optimal development
Software a medida
We empower you so that you become independent with your operation

I want to know more

Get in contact with us

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