Services | ESMT Consulting S.A.S

Our Services

We can design for you a complete contact center solution on the cloud with Genesys Cloud CX, or in your physical servers with Genesys Engage. So that in a single platform and interface, you could have access to all the communications from your clients:

Calls

Webchat

Chatbot

Email

Facebook Messenger

Instagram

SMS

Share Screen

And additionally you´ll have access to:

IVRs

KPIs reporting

Interactions recording

AI voice analysis

Dashboards

Gamification

Automatic transcriptions

Live interactions monitoring

let's talk

What differentiates us from other partners?

Guaranteed experience

Alongside Genesys we have worked on more than 500 projects in America, Europe and Asia in multiple verticals and industries.

We are very flexible in services and costs

We will always look to solve your problem, many times even by us assuming the cost to guarantee a solution for you.

We have consultants in many countries

This allows us to have a physical presence to deliver support and training to many of our clients at their offices.

You’re not only working with a consultant

At ESMT you’re not working only with your consultant but with a whole team behind.

Our work ethic

At ESMT we’re not afraid of working long hours and weekends if it’s necessary for our clients.