Insurance
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When we talk about insurance, it is no longer enough to offer a quality product or service at a good price to satisfy the customer, the current reality is that the customer has evolved, is increasingly demanding and their loyalty is no longer based on the same principles.
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What can we do for you
To stay competitive in the market, companies in the sector must begin by accepting change, especially those more traditional ones that use old and complex systems, which consume large financial and human resources, not to mention that they make customer information scattered in silos. isolated data.
In addition, by employing manual and cumbersome processes, especially those based on paper, it is impossible to speed up operations to deliver satisfactory experiences to customers, much less to their workers.
For their part, tools based on artificial intelligence will allow unifying data, providing agents with precise information and indications before and during interactions, speeding up problem resolution and even facilitating the acquisition of products or services.
With ESMT, insurers will have exceptional scalability potential, reduce costs and time, empower their agents, obtain better customer insights and increase their life cycle value.
In turn, by implementing self-management channels, you will be able to decentralize calls and automate the management of frequently asked questions, making the procedures much faster and more effective, complying with the client's standards and considerably reducing the company's operating costs.
However, with our solutions, these are surmountable challenges, by innovating by offering personalized omnichannel experiences, you will be able to satisfy the need of your customers to be served wherever and whenever through the channel of their choice and through uninterrupted customer-centric interactions.
Each of our cloud solutions ensure the integration and security of stored data, as they have tools that support this area, while continuous monitoring ensures compliance with rules and regulations.
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