Do you need an all-in-one solution for customer service management?
How we can help you
What your company gains from us
At ESMT we take care of the entire process, from conceptualizing the strategy to supporting your operation 24/7.
We increase the productivity of your agents
We create an impactful service experience for your customers
We design, develop and provide you with comprehensive advice
We ensure flexibility in costs to guarantee the return on your investment
All-in-one customer service platform
Deliver personalized customer experiences by engaging with your customers on the channel they prefer, whether it’s phone, chat, email, messaging apps, or social media. Deliver service tailored to their individual needs with
Genesys Cloud CX.
Platform capabilities
- Voice Channel Essentials
Everything you need to handle phone calls efficiently. - Digital Channels
Use an ACD (Automatic Call Distributor) to manage interactions from channels like live chat, email, messaging, and social media. - Self-Service
Implement self-service options, like voice and text response bots, so your business can offer 24/7 support without incurring additional costs. - Workforce Management
Get agile forecasts and schedules, monitor quality and compliance, and empower your employees with our solutions. - Reporting & Analytics
Get valuable insights, real-time dashboards, and historical reports to empower your decision-making with relevant, up-to-date information. - Simple Integrations
Personalize your customer experience with easy-to-use integrations for CRM and other key tools tailored to your needs.
Our services
We meet your needs
We offer a wide range of services, including:
Professional Services
Our professionals are highly trained to help you create a complete and reliable solution that provides additional value to your company.
Software Development & Integrations
We design and create customized tools focused on improving your company’s operations and improving your customers’ experience.
Training
We transfer knowledge to your team so that they can optimally and productively manage the tools and technologies applied in your operation.
Support
At ESMT we respond promptly to our clients’ requirements, guaranteeing continuous and quality service.
Our CXBlog
Customer Experience as told by our specialists
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Request a demo
We’ll gladly answer your questions.
USA, México, Venezuela, Colombia, Chile, Brasil y Guatemala
info@esmtcx.com
Whatsapp:
+52 1 55 3274 1908