Do you need an all-in-one solution for customer service management?

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How we can help you

What your company gains from us

At ESMT we take care of the entire process, from conceptualizing the strategy to supporting your operation 24/7.

Contact Center

We increase the productivity of your agents

Nivel de experiencia

We create an impactful service experience for your customers

Asesoría integral

We design, develop and provide you with comprehensive advice

Retorno de inversión

We ensure flexibility in costs to guarantee the return on your investment

All-in-one customer service platform

Deliver personalized customer experiences by engaging with your customers on the channel they prefer, whether it’s phone, chat, email, messaging apps, or social media. Deliver service tailored to their individual needs with Genesys Cloud CX.
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Platform capabilities

  • Voice Channel Essentials
    Everything you need to handle phone calls efficiently.
  • Digital Channels
    Use an ACD (Automatic Call Distributor) to manage interactions from channels like live chat, email, messaging, and social media.
  • Self-Service
    Implement self-service options, like voice and text response bots, so your business can offer 24/7 support without incurring additional costs.
  • Workforce Management
    Get agile forecasts and schedules, monitor quality and compliance, and empower your employees with our solutions.
  • Reporting & Analytics
    Get valuable insights, real-time dashboards, and historical reports to empower your decision-making with relevant, up-to-date information.
  • Simple Integrations
    Personalize your customer experience with easy-to-use integrations for CRM and other key tools tailored to your needs.

Our services

We meet your needs

We offer a wide range of services, including:

Professional Services

Our professionals are highly trained to help you create a complete and reliable solution that provides additional value to your company.

Software Development & Integrations

We design and create customized tools focused on improving your company’s operations and improving your customers’ experience.

Training

We transfer knowledge to your team so that they can optimally and productively manage the tools and technologies applied in your operation.

Support

At ESMT we respond promptly to our clients’ requirements, guaranteeing continuous and quality service.

Our solutions

Use cases by sector

BPO

Business process service providers (BPOs) often face fluctuations in their customers’ demand and the number of staff needed to handle these demands. To address these fluctuations, ESMT offers cloud solutions that enable BPOs to maintain scalability in their operations, spin up new workstations from anywhere, and respond quickly to demand.

BPO

Health

In the health sector, patient satisfaction is a priority, which is why ESMT works in this sector to provide positive experiences, firstly to the patient, but also to everyone else involved.

Health

Hotel industry

When we talk about the hotel industry, it is no longer enough to offer a quality product or service at a good price to satisfy the customer. The current reality is that the customer has evolved, is increasingly demanding and their loyalty is no longer based on the same principles.

Hotel industry

Banking

Those who work in the banking sector are focused on complying with increasingly strict regulations and data controls, while managing to meet the expectations of their clients, who are looking for easy, fast and secure processes.

Banking

Retail

The Genesys Cloud CX solution for Retail delivers exceptional customer experiences with intelligent routing, advanced self-service, and real-time data analytics, optimizing customer satisfaction in the retail industry.

Retail
BPO
Los proveedores de servicios de procesos empresariales (BPO) a menudo enfrentan fluctuaciones en la demanda de sus clientes y en la cantidad de personal necesario para manejar estas demandas. Para hacer frente a estas fluctuaciones, ESMT ofrece soluciones en la nube que permiten a los BPO mantener la escalabilidad en sus operaciones, activar nuevas estaciones de trabajo desde cualquier lugar y responder rápidamente a la demanda.

Our Partners

Strategic alliances

Genesys

Request a demo

Our network

USA, Mexico, Venezuela, Colombia, Chile y Brazil

Whatsapp:

+52 1 55 3274 1908

Mail:

info@esmtcx.com
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