¿Necesitas un Contact Center en la nube de forma segura y sencilla?
Do you need a Contact Center in the cloud in a safe and simple way?
A consultant will contact you to discuss your project
How can we help
What your company gets with us
We ensure the entire process, from the conceptualization of the strategy to the support of its operation 24/7
We deliver your needs
With leadership and experience, our specialists will help you create a complete and reliable solution giving new value to your company.
Software Development and Integrations
We design and create tailored tools focused on the operational improvement of your company and your customer’s experience.
We transfer the knowledge to your work team for the optimal and productive management of the tools and technologies applied in your operation.
We give a timely response to the requirements of our clients, to guarantee a continuous and quality service.
Use cases by sectors
BPOOur cloud solutions allow Business Process Outsourcing (BPO) to maintain scalability in their operations by being able to quickly activate new stations from anywhere, in order to respond effectively to the demand of their clients and handle fluctuations in personnel and the traffic.
HealthIn the health sector, patient satisfaction is a priority, which is why ESMT works in this sector to provide positive experiences, first for the patient, but also for everyone else involved.
InsuranceWhen it comes to insurance, it is no longer enough to offer a quality product or service at a good price to satisfy the customer; the current reality is that the customer has evolved, is increasingly demanding and his loyalty is no longer based on the same principles.
BankThose developing in the banking sector are focused on complying with increasingly stringent regulations and data controls, while meeting the expectations of their customers, who are looking for easy, fast and secure processes.
Small BusinessThe goal of a contact center is to provide a great customer experience regardless of the market or size of the contact center, but in order to achieve this, small and medium sized companies are looking to strengthen their workforce, provide consistent and uninterrupted journeys across all communication channels and build lasting relationships.