We are esmt
ESMT is your strategic partner to transform your customers’ experience. We specialize in implementing Genesys, the leading CX infrastructure platform, and enhance it by deploying Agentic AI and Governed AI. We combine world-class technology with deep industry knowledge to take your operations to the next level.
Working as a team
Our “teamwork” approach lets us respond quickly to every challenge our customers face, backing all our knowledge with commitment and combining technical and human skills so we understand each project and deliver effective solutions.
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We serve Globally
Drive your organization’s success by delivering an excellent customer experience.
ESMT has strategically located offices in the USA, Mexico, Colombia, Chile, Brazil, Venezuela and Guatemala, and consultants in several countries, which allows us to serve companies from many industries around the world.
Trust our experience and track record to transform the way you engage with your customers and achieve success in your business. Together, we will build a future of excellence in customer experience.
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Our offices
USA, Mexico, Venezuela, Colombia, Chile, Brazil and Guatemala
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