All-in-one platform in the cloud
Improve your customer service
We have the most effective cloud solution for your customer service center, without the need to implement equipment or hardware to ensure optimal service.
Nuestro software de centro de atención es el puente perfecto para conectar automatización y experiencias memorables. Esto le permitirá a tus agentes ser más efectivos al teléfono; por lo que no solo lograrán aumentar las ventas sino brindar un mejor servicio al cliente.
Llamadas entrantes
Anticipa las necesidades de los clientes usando los datos recolectados en interacciones anteriores y los direcciona al elemento mejor preparado para atenderlo.
Llamadas salientes
Al emplear los modos de marcador predictivo, marcador progresivo y marcador automatizado podrás tener un mejor control sobre las tasas de marcado de tu centro de llamadas.
Llamadas Combinadas
Al tener todo unificado y de fácil acceso desde su escritorio de trabajo o desktop; tus agentes podrán moverse con facilidad entre las colas de entrada y las listas de llamadas salientes.
Enrutamiento Inteligente
La distribución automática de llamadas te permite direccionar siempre las llamadas de los clientes al recurso correcto según tus propias reglas de negocio.
IVR
Permítele a tus clientes contar con una respuesta interactiva de voz (IVR) intuitiva y de última generación; esta les permitirá realizar operaciones de rutina por teléfono de forma fácil y rápida.
Interfaz única
Mejora los niveles de productividad al eliminar el tiempo que se pierde alternando entre llamadas salientes y entrantes; todo mediante el empleo de una interfaz única.
Benefits of the cloud platform
Facilitates the development of remote work
Handle your customer interactions through the preferred channel: voice, digital and messaging without information silos
Reduce downtime due to system failures
Increase company revenue and profitability
Focuses on advisor performance and productivity
Reduce costs in technological infrastructure
Scalability, adapt your service to the needs of your business, activating new resources quickly and easily.
Choose the perfect plan
Plans designed to fit your needs
Revolutionize your business’ call management with our comprehensive solution
What’s included in the plan:
- Custom configuration: Comprehensive routing, detailed reporting, and options tailored to your needs.
- Self-service for your customers: Callbacks and easy-to-update IVR for a personalized experience.
- Intuitive workspace: Context to quickly resolve queries and increase productivity.
- Orchestration without Effortless: Set up custom call flows without any advanced technical knowledge.
- High-quality recording: Compliance and quality guaranteed in every interaction.
- Seamless integration: Open API to integrate with existing systems like CRM and UC.
- Cost transparency: Comprehensive fair usage policy with no surprise charges.
- Continuous innovation: Weekly updates to stay ahead of the curve.
Boost your business with our call management solution. Simplify your operations and deliver an exceptional experience to your customers. Find out how we can transform your business today.
Empower your customers and employees digitally
What’s included in the plan:
- Capabilities across any digital channel: email, web messaging, SMS, messaging apps, and more.
- Optimized workspace: Customizable dashboards and dynamic visualization of conversation context.
- Knowledge Center: Data at your fingertips to accelerate resolution, upskilling, and onboarding.
- Single customer view: powered by customer resolution. Identity for a personalized customer experience.
- Rich Media: Ability to present and share relevant information.
- Evaluate interactions: With a robust and intuitive quality management solution.
- Open API composable architecture: Easy extensibility and integration to any system, including CRM, UC, and more.
- Comprehensive Fair Use Policy: Say goodbye to unexpected charges on storage, API requests, and more.
Get the flexibility you need to deliver proactive, highly personalized digital experiences with robust channels and advanced digital capabilities. This includes a fully optimized workspace for digital employees, making it easy to manage multiple interactions in asynchronous conversation flows.
Own the customer experience beyond the phone call
What’s included:
- Includes Genesys Cloud CX 1 and Genesys Cloud CX 2 Digital, plus:
- Connected journeys: Link interactions across any channel, so customers are never left behind.
- Single tool: Manage, monitor, and design digital and voice interactions with robust interaction analytics and KPI reporting for a complete view of the customer experience.
- Terms of use legitimate: for IVR minutes, data storage, API requests, and more.
For organizations looking to offer digital and voice engagement solutions, look no further! Get access to all channels for a seamless, connected customer journey.
Connect the employee journey with the customer to deliver exceptional experiences for all
What’s included:
- Includes Genesys Cloud CX 2 Digital, plus:
- Employee Activity Dashboard: With dashboards, leaderboards, and KPI trackers.
- AI-Powered Scheduling: Produces accurate forecasts consistent with employee needs in minutes.
- Trend Identification: Track and tag important topics and find common themes with speech and text analytics.
- Mobile App: Enable shift operations on the go with an intuitive mobile app.
- Gamification: Align business KPIs and employee performance with fun, engaging activities.
- Custom Training: Accelerate onboarding and upskill all of your employees.
- Maximum Fair Use Policy: for data storage, API requests, and more.
Improve your employee experience with a full suite of workforce engagement capabilities that empower, energize, and unleash your employees’ superpowers. employees.
Connect the entire journey from start to finish
What’s included:
- Includes Genesys Cloud CX 1 and Genesys Cloud CX 2, plus:
- Employee Activity Dashboard: With dashboards, leaderboards, and KPI trackers.
- AI-Powered Scheduling: Produces accurate forecasts consistent with employee needs in minutes.
- Trend Identification: Track and tag important topics and find common themes with Voice and text analytics.
- Mobile App: Enable shift operations on the go with an intuitive mobile app.
- Gamification: Align business KPIs and employee performance with fun, engaging activities.
- Custom Training: Accelerate onboarding and upskill all of your employees.
- Maximum Fair Use Policy: For data storage, API requests, and more.
Improve your employee experience with a full suite of workforce engagement capabilities that empower, energize, and unleash your employees’ superpowers.
Revoluciona Ia gestión de llamadas de tu negocio con nuestra solución integral
Qué incluye el plan:
- Configuración personalizada: Enrutamiento exhaustivo, informes detallados y opciones adaptadas a tus necesidades.
- Autoatención para tus clientes: Devoluciones de llamadas y IVR fácil de actualizar para una experiencia personalizada.
- Espacio de trabajo intuitivo: Contexto para resolver consultas rapidamente y aumentar la productividad.
- Orquestación sin esfuerzo: Configura flujos de llamadas personalizados sin conocimientos técnicos avanzados.
- Grabación de alta calidad: Cumplimiento normativo y calidad garantizada en cada interacción.
- Integración sin problemas: API abierta para integrar con sistemas existentes como CRM y UC.
- Transparencia en los costos: Política integral de uso justo sin cargos sorpresa.
- Innovación continua: Actualizaciones semanales para estar a la vanguardia.
Impulsa tu negocio con nuestra solución de gestión de llamadas. Simplifica tus operaciones y brinda una experiencia excepcional a tus clientes. Descubre cómo podemos transformar tu negocio hoy mismo.
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+52 1 55 3274 1908
info@esmtcx.com